IT service management (ITSM) Archives

IT service management (ITSM)

(Courtesy of Allison Shelley/The Verbatim Agency for American Education: Images of Teachers and Students in Action)

Eureka College in Illinois expands IT partnership with Apogee

A new five-year agreement for a variety of IT services builds on Eureka College's IT modernization work with Apogee.

May 21, 2024 By Skylar Rispens

hand searching virtual file folder — (Getty Images)

How one small university built a successful CMDB piece by piece

Wesleyan University is small and it doesn't have a dedicated team to manage its configuration management database, but IT leaders said they still found a way.

Oct 28, 2020 By Colin Wood

array(4) { ["welcome_ad_is_excluded"]=> bool(false) ["current_path"]=> string(31) "/tag/it-service-management-itsm" ["is_current_path_in_array"]=> bool(false) ["ad_settings"]=> array(3) { ["ads_path"]=> string(20) "18430785/sng_edscoop" ["welcome_ad_excluded_urls"]=> array(0) { } ["welcome_ad_limit"]=> int(2) } }